Customer Success Lexikon:
Wir helfen CX Professionals zu mehr Kundenbindung
Customer Success ist kein Zufallsprodukt. Es ist eine Strategie, die Unternehmen wachsen lässt und ihre Wettbewerbsfähigkeit langfristig sichert. Bist du bereit, dein Customer Management auf das nächste Level zu bringen? Dann starte jetzt und bilde dich mit unserem Treimedia Customer Success Lexikon weiter. Wir haben keine Mühen gescheut um dich mit allen wichtigen Customer Success Begriffen und KPI's auszustatten.
A
Account Analysis
Account Based Marketing (ABM)
Account Clarity Guide
Account Escalation Plan
Account Expansion
Account Growth
Account Health Score
Account Insights
Account Manager
Account Maturity
Account Metrics
Account Onboarding
Account Ownership
Account Planning
Account Playbook
Account Portfolio
Account Prioritization
Account Renewal Rate
Account Restructure
Account Retention
Account Segmentation
Account Transition
Account Upsell
Activation Rate
Active Churn
Active Feedback
Active Listening
Active Onboarding
Active Users
Adoption Barrieren
Adoption Challenges
Adoption Curve
Adoption Journey
Adoption Metrics
Adoption Rate
Advanced Analytics
Advocacy Marketing
Advocacy Programs
AI-Driven Insights
Alert System
Alignment Goals
Alignment Meetings
Analytical Skills
Analytics Dashboard
Annual Business Review
Annual Recurring Revenue
API Integration
Asynchronous Communication
Auto-Renewal
Automated Customer Support
Automated Reporting
Automated Workflows
B
Backlog (Effizient Managen)
Backlog (Effizient Prioritäten)
Baseline Metrics
Baseline Metrics (Effektiv Messen)
Behavior Analytics
Benchmarking
Benefit Realization
Best Practices
Billing Cycle
Bottleneck Resolution
Bounce Rate
Bridge Calls
Budget Utilization
Build to Suit
Business Alignment
Business Continuity
Business Impact
Business Model Canvas
Business Review
Buyer Persona
Buyer's Journey
C
Case Studies
Check-In Call
Churn
Churnrate
Client Satisfaction
Closed Loop Feedback
Collaborative Success
Communication Plan
Continuous Improvement
Contract Renewal
Conversion Rate
Cost to Serve
Critical Success Factors (CSF)
Cross-Selling
Customer Acquisition
Customer Advocacy
Customer Advocacy Program
Customer Advocacy Score
Customer Centric
Customer Empowerment
Customer Engagement
Customer Escalation
Customer Experience (CX)
Customer Feedback
Customer Happiness Index (CHI)
Customer Health Score
Customer Insights
Customer Journey
Customer Lifetime Value (CLV)
Customer Loyalty
Customer Onboarding
Customer Persona
Customer Portal
Customer Retention
Customer Retention Cost
Customer Segmentation
Customer Success Manager (CSM)
Customer Success Plan
Customer Support
Customer Touchpoints
Customer Upsell
D
Daily Active Users (DAU)
Daily Stand-Up
Dashboard
Dashboard Customization
Data Analytics
Data Cleansing
Data-Driven Decisions
Data-Driven Marketing
Data Enrichment
Data Governance
Data Integration
Data Mapping
Data Migration
Data Privacy
Data Quality Metrics
Data Retention
Data Security
Data Visualization
Deal Desk
Deal Expansion
Deal Nurturing
Deal Qualification
Deal Velocity
Decision Confidence
Decision Framework
Decision Maker
Decision Path
Decision Support
Dedicated Support Team
Deep Dive Analysis
Delivery Assurance
Delivery Milestone
Demand Forecasting
Demand Generation
Dependency Management
Deployment Checklist
Deployment Plan
Design Thinking
Desired Outcome
Desired Value
Development Roadmap
Digital Adoption
Direct Feedback
Discount Approval Process
Discount Approval Workflow
Discount Strategy
Discovery Call
Discovery Workshop
Dispute Resolution
Documentation
Domain Expertise
Double Loop Feedback
Downtime Management
Drop-In Sessions
Drop-Off Rate
Dual Persona Approach
Dual Role Customers
Dual Track Approach
Dynamic Engagement
Dynamic Pricing
Dynamic Reporting
E
Early Warning System
Education Portal
Efficiency Ratio
Elastic Demand
Elastic Pricing
Email Analytics
Email Nurturing
Empathy Mapping
Empowerment Framework
Enablement Resources
Enablement Strategy
End-of-Life Management
End User Training
Engagement Funnel
Engagement Lifecycle
Engagement Metrics
Engagement Model
Engagement Plan
Engagement Score
Enterprise Accounts
Enterprise Success Manager
Error Resolution
Escalation Management
Escalation Policy
Event-Driven Success
Event Management
Event Triggers
Executive Alignment
Executive Business Review (EBR)
Executive Sponsor
Exit Criteria
Exit Interviews
Exit Strategy
Expansion Revenue
Experience Design
Experience Index
Experience Metrics
Experience Personalization
External Benchmarking
External Stakeholders
G
Gamification
Gap Analysis
Gap Closing Strategy
General Health Score
Geographic Segmentation
Goal Alignment
Goal Completion Rate
Goal-Oriented Success
Goal Review
Goal Setting
Governance Models
Granular Reporting
Gross Revenue Retention (GRR)
Growth Accounts
Growth Metrics
Growth Opportunities
Growth Strategy
Guided Onboarding
Guided Path
Guided Support
H
Handover Process
Hands-On Training
Health Check-In
Health Score
Health Score Segmentation
Help Desk
Helpfulness Score
High Impact Features
High-Risk Customers
High-Touch Engagement
High-Value Accounts
Historical Trends
Holistic Customer View
Hub and Spoke Model
Human-Centric Approach
Human Intervention
Hybrid Support Model
Hyper-Growth Accounts
Hyper-Personalization
Hypothesis Testing
K
Kernnutzen
Key Account Management
Key Customer Insights
Key Drivers
Key Milestones
Key Results
Key Stakeholders
Key Success Metrics
Key Value Proposition
Kickoff Meeting
Kickoff Plan
Knowledge Alignment
Knowledge Base
Knowledge Gaps
Knowledge Management
Knowledge Retention
Knowledge Sharing
Knowledge Transfer
Konfliktmanagement
KPI Benchmarking
KPI Dashboards
Kundenanalyse
Kundenprofil
Kundenreise
Kundenstrategie
Kundenwachstum
Kundenzufriedenheit
L
Lagging Indicators
Land and Expand
Langfristige Kundenbindung
Laufzeitanalyse
Lead Nurturing
Lead Scoring
Leading Indicators
Learning Curve
Learning Management System (LMS)
Learning Paths
Lebenszyklusmanagement
Leistungskennzahlen
Lernkurve
Lernmanagement
License Utilization
Lifecycle Management
Limitations Awareness
Listening Sessions
Lizenzmanagement
Localization
Log Analysis
Lösungsorientierung
Long-Term Goals
Loss Prevention
Low-Hanging Fruit
Low-Touch Engagement
Loyalty Program
Loyalitätsprogramm
M
Machbarkeitsanalyse
Management Reporting
Mandantenmanagement
Market Segmentation
Marketing Automation
Maximum Utilization
Maximale Nutzung
Metrics
Micro-Segmentation
Migration Strategy
Milestone
Mission-Critical Features
Missverständnisklärung
Mobile Optimization
Moment of Value
Monetarisierung
Multi-Channel Support
Multilingual Support
Mutual Action Plan
N
Nachbetreuung
Nachfassaktion
Nachfassgespräch
Named Account Strategy
Need Assessment
Needs Prioritization
Net Churn
Net Promoter Score (NPS)
Net Revenue Retention (NRR)
Network Effect
Network Management
Neukundengewinnung
Next Best Action
Next Steps
Non-Adopters
Nutzerakzeptanz
Nutzungsauswertung
Nutzungserweiterung
Nutzungsverhalten
O
Objections Handling
Objectives and Key Results (OKRs)
Offboarding
On-Demand Support
On-Premises Solution
Onboarding
Onboarding 2
One-to-Many Approach
Ongoing Engagement
Online Community
Online Training
Onsite Support
Open Feedback Loop
Operational Efficiency
Opportunity Cost
Opportunity Management
Opportunity Pipeline
Optimization Strategy
Organizational Alignment
Outcome-Based Success
Outcome Mapping
Outcome Metrics
Outreach Campaign
Ownership
P
Pain Point
Partner Enablement
Passive Churn
Performance Metrics
Periodic Assessment
Personalization
Personalized Dashboard
Phased Implementation
Pipeline Management
Playbook
Post-Implementation Review
Post-Onboarding Check-In
Predictive Analytics
Preventive Measures
Pricing Strategy
Priority Accounts
Proactive Alerts
Proactive Support
Problem Resolution
Process Mapping
Process Optimization
Product Adoption
Product Adoption 2
Product Feedback
Product-Led Growth
Product Roadmap
Product Usage Data
Progress Tracking
Progress Tracking 2
Progressive Disclosure
Project Timeline
R
Reactive Support
Recurring Revenue
Recurring Revenue Metrics
Reference Customer
Relationship Building
Relationship Management
Remote Support
Renewal Forecasting
Renewal Process
Renewal Rate
Renewal Strategy
Reporting Dashboard
Reporting Frequency
Requirements Gathering
Resource Allocation
Resource Optimization
Resource Planning
Response Rate
Response Time
Retention Analysis
Retention Dashboard
Retention Rate
Retention Strategy
Revenue Growth
Revenue Impact Analysis
Revenue Retention
Risk Assessment
Risk Assessment Matrix
Risk Mitigation
Roadmap Alignment
ROI (Return on Investment)
Root Cause Analysis
S
SaaS Metrics
Sales Enablement
Satisfaction Measurement
Scalability
Scale Potential
Scheduled Maintenance
Scope Management
Segmentation
Segmentation Strategy
Self-Help Resources
Self-Service Analytics
Self-Service Portal
Sentiment Analysis
Service Credits
Service Delivery
Service Improvement Plan
Service Level Agreement (SLA)
Service Recovery
Service Renewal
Service Requirements
Session Duration
Share of Wallet
Skill Assessment
Solution Adoption
Solution Architecture
Solution Catalog
Solution Design
Specialized Support
Speed to Value
Staged Deployment
Stakeholder Alignment
Stakeholder Engagement
Stakeholder Management
Stakeholder Mapping
Standard Operating Procedure (SOP)
Strategic Accounts
Strategic Initiatives
Strategic Partnership
Strategy Alignment
Structured Feedback
Structured Feedback 2
Subscription Churn
Subscription Management
Success Enablement
Success Enablement 2
Success Framework
Success Gap
Success Manager
Success Metrics
Success Plan
Success Stories
Support Channels
Support Documentation
Support Escalation
Support Level Agreement
Support Metrics
Support Request
Support Ticket
Support Ticket Management
Support Tiers
Support Tiers 2
Support Toolkit
Survey Management
System Customization
System Integration
System Performance
System Requirements
System Usage
System Utilization
T
Targeted Campaigns
Team Collaboration
Team Enablement
Technical Account Manager (TAM)
Technical Documentation
Technical Enablement
Technical Implementation
Technology Adoption
Technology Alignment
Technology Integration
Technology Migration
Technology Roadmap
Testimonial
Thought Leadership
Ticket Backlog
Ticket Prioritization
Ticket Resolution Time
Tiered Support Model
Time to Adoption
Time to Implementation
Time to Market
Time to Productivity
Time to Resolution
Time to Success
Time to Value (TTV)
Topic Expertise
Total Contract Value
Total Cost of Ownership (TCO)
Total Customer Value
Touchpoints
Training Effectiveness
Training Materials
Training Needs Assessment
Training Plan
Training Requirements
Training Sessions
Transactional Feedback
Transition Management
Transition Plan
Transparency Policy
Trend Analysis
Trial Conversion Rate
Trial Period
Trigger Points
Troubleshooting Guide
Trust Building
Trusted Advisor
Turnover Prediction
Turnover Risk
U
Unbilled Utilization
Unhappy Path
Unified Customer View
Unified Support System
Unique Selling Proposition
Up-sell Opportunities
Up-sell Strategy
Upgrade Campaigns
Upgrade Path
Upselling
Usage Adoption
Usage Analytics
Usage-Based Billing
Usage Guidance
Usage Metrics
Usage Monitoring
Usage Optimization
Usage Patterns
Usage Thresholds
Usage Tracking
Usability Testing
User Activity Monitoring
User Adoption
User Behavior Analysis
User Empowerment
User Engagement
User Experience Design
User Experience (UX)
User Feedback
User Interface Design
User Journey
User Journey Mapping
User Lifecycle
User Needs Assessment
User Onboarding
User Permissions
User Retention
User Roles
User Segmentation
User Stories
User Success
User Training
Utilization Metrics
Utilization Rate
Urgent Ticket Resolution
V
Validation Process
Value Achievement
Value Assessment
Value-Based Prioritization
Value-Based Selling
Value Chain Analysis
Value Communication
Value Delivery
Value Drivers
Value Engineering
Value Identification
Value Mapping
Value Measurement
Value Metrics
Value Optimization
Value Proposition
Value Realization
Value Stream
Value Workshop
Vendor Collaboration
Vendor Evaluation
Vendor Evaluation 2
Vendor Lock-In
Vendor Management
Vendor Performance
Vendor Relationship
Vendor Selection
Vendor Transparency
Vertical Integration
Vertical Market
Virtual Onboarding
Virtual Support
Virtual Training
Virtual Training 2
Vision Alignment
Voice of Customer (VoC)
Volume Discount
Vulnerability Management
W
Wait Time
Wait Time 2
Wait Time Reduction
Walkthrough
Warm Lead
Warranty Management
Web Analytics
Web-Based Training
Webinars
Website Personalization
Weekly Check-In
Weekly Reporting
Welcome Email
Welcome Package
White Glove Service
White Label Support
Willingness to Engage
Willingness to Pay
Win-Back Strategy
Win-Loss Analysis
Win Rate
Win Theme
Workflow Analytics
Workflow Automation
Workflow Design
Workflow Integration
Workflow Management
Workflow Optimization
Workflows
Workload Management
Written Feedback
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